1. Who We Are
This Privacy Policy applies to 1eecom, an online gaming platform operating at https://1eecom.click and serving players based in Pakistan. When this policy refers to "1eecom", "we", "us", or "our", it means the operator of the 1eecom platform.
1eecom acts as the data controller for the personal information you provide when you register, deposit, play, or otherwise interact with the platform. This means we are responsible for deciding how and why your data is processed, and we are accountable for keeping it safe.
If you have any questions about how 1eecom handles your personal data, our contact details are in Section 13 at the bottom of this policy. We take privacy questions seriously and respond to all enquiries within 48 hours.
One thing to know upfront: 1eecom does not sell, rent, or trade your personal information to advertisers or data brokers. Your data is used to operate your account and improve your experience – nothing more.
2. What Personal Data 1eecom Collects
The personal data we collect depends on how you interact with 1eecom. Here is a breakdown of the main categories:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, selfie or ID document image | Registration & KYC verification |
| Contact Data | Email address, phone number | Registration & account updates |
| Financial Data | Payment method type, account name on payment method, transaction reference numbers | Deposits & withdrawals |
| Transaction Data | Deposit amounts, withdrawal amounts, game bets, game results, bonus usage | Ongoing platform use |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Each platform visit |
| Usage Data | Pages visited, games opened, features used, session duration | Each platform visit |
| Communications Data | Support chat transcripts, emails, complaint records | When you contact us |
| Responsible Gaming Data | Deposit limit settings, self-exclusion status, session reminder preferences | When you use RG tools |
1eecom does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information, except where directly relevant to a responsible gaming interaction (for example, if you voluntarily disclose a health concern when contacting our support team).
3. How 1eecom Collects Your Data
1eecom collects personal data through the following methods:
- Directly from you – when you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or use responsible gaming tools.
- Automatically – when you visit or use the platform, our servers and analytics tools automatically record technical data such as your IP address, device information, and browsing behaviour on 1eecom.
- From payment processors – when you make a deposit or withdrawal, 1eecom receives confirmation data from the payment provider (e.g. Easypaisa, JazzCash). We do not receive your full payment credentials or PIN.
- From identity verification services – when you complete KYC verification, we may use a third-party verification service that checks your identity document against official records. The result of that check is shared with 1eecom.
Note: 1eecom never asks for your Easypaisa or JazzCash PIN, internet banking password, or any other payment credentials. If someone claiming to be from 1eecom asks for these, do not provide them and contact us immediately.
4. How 1eecom Uses Your Personal Data
We use the personal data we hold about you for the following specific purposes:
Account Management
To create and maintain your 1eecom account, verify your identity, process your deposits and withdrawals, apply bonuses, and enforce our Terms and Conditions. Without this processing, you cannot hold an account on the platform.
Platform Operation and Game Delivery
To provide the games and services you access on 1eecom, including recording game outcomes, applying betting limits, delivering live casino streams, and maintaining accurate account balances.
Security and Fraud Prevention
1eecom uses automated and manual monitoring of account activity to detect and prevent fraud, money laundering, bonus abuse, and other prohibited conduct. This includes analysing transaction patterns, login locations, and device fingerprints.
Regulatory Compliance
To meet our legal and regulatory obligations, including anti-money laundering (AML) checks, Know Your Customer (KYC) processes, and record-keeping requirements. Some of these obligations require us to retain certain data for defined periods even after your account is closed.
Customer Support
To respond to your questions, complaints, and requests. Support interactions are logged so that 1eecom can provide consistent assistance and handle any follow-up queries.
Platform Improvement
To analyse how players use 1eecom and identify areas for improvement – for example, identifying which game categories are most popular, where players encounter friction in the deposit process, or how the mobile experience can be made smoother.
Responsible Gaming
To monitor for signs of problem gambling behaviour and to implement the responsible gaming tools you set on your account, such as deposit limits and self-exclusion periods. 1eecom takes this responsibility seriously and uses data actively in this context.
Marketing Communications
1eecom may send you information about promotions, new games, and platform updates via email or SMS. You can opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email or contacting our support team.
5. Legal Basis for Processing
1eecom processes your personal data on the following legal bases:
- Contract performance – processing that is necessary to operate your account and deliver the services you've signed up for on 1eecom.
- Legal obligation – processing required to comply with AML, KYC, and other regulatory requirements applicable to online gaming operators.
- Legitimate interests – processing for fraud prevention, platform security, and general business improvement where those interests are not overridden by your privacy rights.
- Consent – where 1eecom asks for your consent before processing (for example, for marketing communications), processing only happens if you have actively opted in. You can withdraw consent at any time.
6. Who 1eecom Shares Your Data With
1eecom does not sell, rent, or trade your personal data. We share data only in the following specific situations and only to the extent necessary:
- Payment processors – Easypaisa, JazzCash, NayaPay, SadaPay, and our banking partners require transaction data to process your deposits and withdrawals. They receive only what is necessary to complete the payment.
- Identity verification providers – when you complete KYC, a verification provider checks your documents against relevant records. They receive your submitted ID documents and return a pass or fail result to 1eecom.
- Game software providers – the companies that supply games to 1eecom may receive anonymised gameplay data for technical and RNG audit purposes. They do not receive your personal identity or payment data.
- Analytics providers – 1eecom uses platform analytics tools to understand how the site is used. These tools may receive anonymised or pseudonymised usage data. They do not receive identifying personal data.
- Legal and regulatory authorities – 1eecom will disclose personal data to law enforcement, regulatory bodies, or courts when required to do so by applicable law.
- Fraud prevention services – 1eecom shares data with fraud screening services to protect the platform and our players from fraudulent activity.
Third-party vendors who process data on 1eecom's behalf are bound by data processing agreements and are not permitted to use your data for any purpose other than the service they are providing to 1eecom.
7. How Long 1eecom Retains Your Data
1eecom retains personal data for as long as necessary to fulfil the purposes for which it was collected, and to meet our legal and regulatory obligations. In practice, this means:
- Account data – retained for the duration of your account plus a minimum of five years after account closure, as required by AML regulations.
- Transaction records – all deposit, withdrawal, and gameplay records are retained for a minimum of five years from the date of the transaction.
- KYC documents – identity verification documents are retained for the period required by applicable regulations, typically five years from account closure.
- Support communications – customer support records are retained for three years from the date of the interaction.
- Marketing data – if you opt out of marketing, your opt-out preference is retained indefinitely so we don't accidentally contact you again after you've unsubscribed.
- Technical/log data – server logs and technical access records are retained for up to 12 months.
When data is no longer required and no legal obligation to retain it exists, 1eecom deletes or anonymises it in a secure manner.
8. How 1eecom Protects Your Data
Security is taken seriously at 1eecom. We use multiple layers of protection to safeguard personal data against unauthorised access, loss, or disclosure:
- 256-bit SSL/TLS encryption on all data transmitted between your device and 1eecom's servers.
- Encryption at rest for sensitive data fields including identity documents, financial data, and verification records stored on our infrastructure.
- Access controls – only authorised 1eecom personnel who need data to carry out their job functions can access personal data, and their access is logged.
- Regular security audits – 1eecom's infrastructure and platform code are subject to periodic security reviews and penetration testing.
- Incident response – in the unlikely event of a data breach that affects your personal data, 1eecom has procedures to contain the incident, assess its impact, and notify affected players as required.
While 1eecom applies strong technical and organisational measures, no platform can guarantee absolute security. You also play a role in keeping your account safe – use a strong, unique password and never share your login credentials with anyone.
9. Cookies and Tracking
1eecom uses cookies and similar tracking technologies on the platform. A cookie is a small text file stored on your device when you visit a website. We use them for the following purposes:
| Type | Purpose | Can You Opt Out? |
|---|---|---|
| Essential | Keep you logged in, maintain your session, process transactions securely. These are required for the platform to function. | No – required for the platform to work |
| Analytics | Understand how players use 1eecom – which pages are visited most, where users drop off, how long sessions last. Data is anonymised or pseudonymised. | Yes – via cookie settings |
| Preference | Remember your display preferences, language settings, and last-used game categories so you don't have to re-configure them on every visit. | Yes – via cookie settings |
You can manage or delete cookies at any time through your browser settings. Disabling essential cookies will affect platform functionality. Disabling analytics and preference cookies will not prevent you from using 1eecom, but may mean some features don't remember your preferences between sessions.
10. Exercising Your Privacy Rights
To exercise any of the rights described in the summary at the top of this page, contact 1eecom via the details in Section 13. When submitting a request, please include:
- Your registered email address on 1eecom.
- A description of your request (e.g. "I would like a copy of all personal data you hold about me").
- If you are requesting deletion or correction, specify which data you are referring to.
1eecom will acknowledge your request within 48 hours and provide a full response within 30 days of receipt. In complex cases, we may extend this by a further 30 days – if so, we will tell you within the initial 30-day period and explain the reason.
We may need to verify your identity before processing certain requests to ensure we are responding to the correct person and not disclosing data to an unauthorised party.
Regarding erasure requests: 1eecom's ability to delete your data may be limited by legal and regulatory obligations to retain certain records (for example, transaction history required under AML regulations). Where we cannot fully delete your data, we will explain which records we are required to retain and why.
11. Children and Minors
1eecom's platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. Age verification is carried out at registration and at the point of withdrawal.
If 1eecom discovers or is notified that a minor has registered an account, that account will be immediately closed, all funds will be returned to the verified payment source, and any personal data associated with the account will be deleted promptly, subject to any legal retention obligations.
If you believe a minor is using a 1eecom account, please contact us immediately at the email address in Section 13.
12. Changes to This Privacy Policy
1eecom may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify you by email (to your registered address) and/or by displaying a prominent notice on the platform at least 7 days before the changes take effect.
We encourage you to review this policy periodically. The version number and last-updated date at the top of this page always reflect the current version. Your continued use of 1eecom after any update constitutes acceptance of the revised policy.
Archived versions of this policy are available on request from our support team if you need to refer to a prior version.
13. Contact 1eecom About Privacy
If you have any questions about this Privacy Policy, want to exercise one of your rights, or want to raise a concern about how 1eecom handles your personal data, please get in touch:
- Email: support@1eecom.click
- Live Chat: Available from within your 1eecom account after login – usually the fastest route for account-specific data queries.
For general account queries, general privacy questions, or right-to-access requests, email is the recommended channel. Include "Privacy Request" in the subject line to ensure it reaches the right team quickly.
For responsible gaming-related data queries (such as your self-exclusion records or responsible gaming history), visit our Responsible Gaming page, which has dedicated contact routes for those matters.